Zora Support

Zora Support/Docs

Cloud setup

Create your Zora Support workspace and embed the chat widget on your site.

Zora Support is a cloud customer messaging platform. You sign up, configure your workspace in the admin, and embed a lightweight widget on your website—no self-hosted install required.

Create your account

  1. Start from the pricing page or your cloud signup URL.
  2. Create a workspace and confirm your email.
  3. Invite teammates as agents or admins from the Users area.

Your workspace includes live chat, bots, messaging channels, and the admin console in one place.

Embed the chat widget

After signup, open Account → Installation (or the equivalent embed panel in your cloud dashboard). Copy the embed snippet and paste it before the closing </body> tag on every page where chat should appear.

A typical embed looks like this (replace the script URL and IDs with the values from your dashboard):

<script id="zora-init" src="https://YOUR-CLOUD-HOST/js/main.js"></script>

Tips:

  • Load the script once per page.
  • If your site already includes jQuery, follow the dashboard note about skipping duplicate libraries.
  • Test in a private window so you see the visitor experience, not your logged-in agent session.

First configuration checklist

Before you go live, review:

  • Brand — logo, colors, and chat launcher position
  • Office hours — when humans are available vs. offline messaging
  • Departments — route conversations to the right team
  • Registration / pre-chat — collect name or email when you need it
  • Notifications — email and desktop alerts for agents

Then open a test conversation from your site and reply from the admin inbox.

Where to go next