Zora Support

Smart automation

Smart chatbots that handle the first mile

Launch conversational bots powered by modern AI. Train on your knowledge, resolve common questions, and hand off to humans with full context—included with Zora cloud.

Automated communication

Bots reply when they know the answer. When they do not, a human takes over without losing the thread.

  • Autonomous first replies
  • Configurable reply delay
  • Natural conversation pacing

Easy setup

No coding required. Start simple, then grow into flows, entities, and richer training when you are ready.

  • Train from Q&A, PDFs, and site content
  • Guides and docs to learn as you go
  • Cloud-ready in minutes

Why teams use bots

Cut repetitive work, cover off-hours, qualify leads, and keep response times short—even when volume spikes.

  • Lower agent workload
  • 24/7 coverage
  • Faster resolutions
  • Lead qualification and conversion help

Train on your data

Ground bots in your product knowledge, policies, and tone so answers stay accurate and on-brand.

  • Multiple assistants
  • Prompt editing and fine-tuning
  • Automatic training options
  • Real-time data where connected

Human takeover

Agents step in the moment a conversation needs judgment. The bot steps back; context stays intact.

Multilingual chatbots

Serve visitors in their language with detection and translation support built into the cloud AI toolkit.

Omni-channel bots

Run the same automation across web chat and messaging channels like WhatsApp, Instagram, Telegram, and more.

Smart Q&A and flows

Combine free-form answers with structured chatbot flows, actions, and tool calling for bookings, data capture, and next steps.

  • Question and answer pairs
  • Conversational flows
  • Actions and set-data steps
  • Live web search when enabled

Speech and image recognition

Extend bots beyond text when your plan and channels support voice and image understanding.

Train on the fly

Improve answers from real conversations without rebuilding everything from scratch.

Rich messages

Send cards, buttons, and interactive content so bots feel like part of a modern chat experience—not a wall of plain text.

Calendar integrations

Connect scheduling tools so bots can help visitors book time without leaving the conversation.

Put a smart bot on your first reply

Enable AI in your Zora cloud workspace and refine it as your knowledge grows.

Looking for channels and integrations? Browse apps.