Live chat & helpdesk

Support tools that keep every conversation moving

Manage chats and tickets in one cloud workspace. Route work to the right agents, reuse answers, and keep full context across channels.

Manage conversations

Work from a shared inbox with search, online and typing status, message history, and tools to keep threads tidy.

Publish multilingual help articles customers can browse in chat or on a dedicated page—fewer repeats for your team.

Write clearer replies with formatting, emoji, attachments, and custom HTML when you need richer content.

Store the answers your team uses most—including rich messages—and insert them with shortcuts.

Send conversations to the right team automatically. Assign by topic, skill, or workload so nobody guesses who should reply.

Keep agents in the loop with email, push, desktop, SMS, and in-app cues when new work arrives.

See who is waiting and how long they have been in line so you can prioritize calmly under load.

Message multiple users at once for announcements, follow-ups, or coordinated outreach from the same workspace.

Bring email into the same conversation stream so agents do not bounce between inboxes.

Meet customers on web chat and messaging apps while agents work from one consistent interface.

Speed up replies with real-time translation, smart reply suggestions, message rewriting, spelling help, and private notes—built into cloud.

Understand volume, response patterns, and how customers rate agents so coaching stays grounded in data.

Handle async requests alongside live chat with priorities, status, and the same customer context.

Capture questions when nobody is online and follow up when your team is back.

Transcripts, internal notes, keyboard shortcuts, attachments with lightbox, and automatic updates keep the desk moving.

Create a free Zora workspace and start answering from one place.

Looking for channels and integrations? Browse apps.