Privacy Policy

This policy applies to zorasupport.com and related marketing pages, and to the Zora Support cloud services you subscribe to or register for.

It does not govern third-party websites, apps, or services you connect to Zora Support, which have their own privacy practices.

Personal information means information relating to an identified or identifiable person or organization—directly or indirectly—such as a name, email address, account identifier, or online identifier.

Except as described here, we do not sell personal information. If our practices change in a material way, we will update this policy and, where required, provide additional notice.

Account and billing details. When you create an account, request a demo, or subscribe, we may collect your name, work email, company name, plan selection, and payment-related information processed by our payment providers.

Support communications. If you email us or contact support, we keep the content of that correspondence so we can help you.

Service data in the cloud. Conversations, tickets, user profiles, attachments, and related workspace data you and your agents or end users create in Zora Support are stored on our secure infrastructure so the product can function. We do not sell that content. We access it only to operate, secure, and support the service, or as otherwise described in this policy or our Terms of Service.

When you connect Zora Support to third-party services (for example messaging channels, calendars, or AI providers), those services may receive or process data according to their own terms. We may store connection credentials or tokens needed to keep the integration working.

You represent that you are authorized to connect those services and to share any related personal information with us and the third party.

Like most websites, our servers may automatically record technical log data such as IP address, browser type, referring pages, timestamps, and similar diagnostics.

We may use cookies and similar technologies on zorasupport.com. Details are in our Cookie Policy. We may use analytics to understand how the marketing site and product are used so we can improve them.

We use personal information to:

• Provide, maintain, and improve Zora Support and our websites
• Process transactions and send related confirmations or invoices
• Respond to questions, provide customer support, and send service or security notices
• Send product updates, onboarding tips, or marketing communications where permitted (you can opt out of marketing emails)
• Monitor usage trends, prevent abuse or fraud, and enforce our terms
• Comply with law and protect the rights, safety, and property of Zunnesco LLC, our users, and others

We retain account and service data for as long as your subscription is active and as needed afterward for backups, legal obligations, dispute resolution, and security.

You may request deletion of personal information we hold about you by emailing support@zorasupport.com. We will respond within a reasonable period and aim to complete verified deletion requests within 30 days, subject to legal retention requirements.

We store information on secured systems and apply administrative, technical, and organizational measures appropriate to the nature of the data. No method of transmission or storage is completely secure; we work to protect your information but cannot guarantee absolute security.

Questions about this Privacy Policy or our practices can be sent to support@zorasupport.com.

Postal mail: Zunnesco LLC, 304 S Jones Blvd #1190, Las Vegas NV 89107.